Shade Sails Canada FAQs
Product Questions
Are the sides of a shade sail straight or curved?
The sides of a shade sail are curved to ensure ...
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Shade Fabric
One of the elements that distinguish a high-qua...
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Shade sail corner construction
Our shade sails corners use double stitched, tr...
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Stainless steel cable
We use stainless steel cable for a couple of us...
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Shade sails shapes – Triangle vs 4-Point
As a general rule, we always suggest a four-poi...
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Do we make custom sized products?
Absolutely! We make custom versions of almost a...
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What is the UV rating of shade fabric
UV ratings range from 89.3% to 97.7% depending ...
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Standard Size vs Custom Size Shade Sails
Custom Sized Shade Sails are m...
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Are shade sails waterproof?
Most shade sails are not waterproof unless you ...
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Planning Questions
Should I vary the height of my posts?
Height variance is the difference in height bet...
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Safety Considerations
Safety is paramount when installing and using y...
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Post Hardware
We strongly recommend using welded hardware to ...
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Can I fly a shade sail on a balcony, dock or deck?
An important consideration when flying a shade ...
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Post footings, materials & finish
We recommend a minimum of 6×6″ timber post or 5...
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Hardware kits – what’s included?
Please note - The hardware you...
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How much should I slope my shade sail?
We suggest a high amount of slope, a minimum of...
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How high should my posts/attachment points be?
There is no hard rule on this and depends entir...
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Install & Shipping Questions
Where should I position my Cable Clamps?
Cable clamps are inclu...
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Tightening Your Turnbuckles
Ensuring your turnbuckles are tightened properl...
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Using a pulley system to install your shade sail
You can use the pulley system in several instan...
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Installing Non-Continuously Cabled (custom) Corners
There are certain elements that are unique to a...
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How do I install my Cable?
If you haven't used our Ready to Fly service wh...
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How do I install my Hardware?
The following video gives an overview of how to...
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How tight should my shade sail be?
We say tighten until you think it is tight then...
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When will I receive my order?
The vast majority of our products are made righ...
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Maintenance Questions
Shade Sails Warranty
Our Shade Sails warranty lasts for a period of ...
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Hardware Maintenance
Particularly at the beginning and end of the se...
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Should I take my Shade Sail down in a storm?
Shade sails can withstand heavy winds, however,...
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How do I clean and store my Shade Sail
Cleaning of your Shades Sails can be done by ho...
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Are shade sails taken down in winter?
Yes, shade sails are not rated for snow loading...
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