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Shade Sails Canada FAQs
Product Questions
Are the sides of a shade sail straight or curved?
The sides of a shade sail are curved to ensure ...
Shade Fabric
One of the elements that distinguish a high-qua...
Shade sail corner construction
Our shade sails corners use double stitched, tr...
Stainless steel cable
We use stainless steel cable for a couple of us...
Shade sails shapes – Triangle vs 4-Point
As a general rule, we always suggest a four-poi...
Do we make custom sized products?
Absolutely! We make custom versions of almost a...
What is the UV rating of shade fabric
UV ratings range from 89.3% to 97.7% depending ...
Standard Size vs Custom Size Shade Sails
Our shade sails come in two configurations, sta...
Heavy rain, are shade sails waterproof?
Most shade sails are not waterproof unless you ...
Planning Questions
Safety Considerations
Safety is paramount when installing and using y...
Post Hardware
We strongly recommend using welded hardware to ...
Can I fly a shade sail on a balcony, dock or deck?
An important consideration when flying a shade ...
Post footings, materials & finish
We recommend a minimum of 6×6″ timber post or 5...
Hardware kits – what’s included?
The items in your hardware kit will vary slight...
How much should I slope my shade sail?
We suggest a high amount of slope, a minimum of...
How high should my posts/attachment points be?
There is no hard rule on this and depends entir...
Install & Shipping Questions
Using turnbuckles to tension a shade sail
Turnbuckles are used to tension your shade sail...
Using a pulley system to install your shade sail
You can use the pulley system in several instan...
How do I install a Custom Shade Sail?
There are certain elements that are unique to a...
How do I install my Cable?
If you haven't used our Ready to Fly service wh...
How do I install my Hardware?
The following video gives an overview of how to...
How tight should my shade sail be?
We say tighten until you think it is tight then...
When will I receive my order?
The vast majority of our products are made righ...
Maintenance Questions
Shade Sails Warranty
Our Shade Sails warranty lasts for a period of ...
Hardware Maintenance
Particularly at the beginning and end of the se...
Should I take my Shade Sail down in a storm?
Shade sails can withstand heavy winds, however,...
How do I clean and store my Shade Sail
Cleaning of your Shades Sails can be done by ho...
Are shade sails taken down in winter?
Yes, shade sails are not rated for snow loading...